Terms & Conditions
These terms apply to bookings you make with SIR Taxi Amsterdam through this website.
Last updated: 14 November 2026
1. Who we are
SIR Taxi Amsterdam ("SIR", "we", "us") provides private day tours and taxi transport from Amsterdam across the Netherlands. We are registered with the Dutch Chamber of Commerce under KvK 34196235 and VAT number NL812478708B01. Our registered address is Tweede Van Swindenstraat 19-E, 1093 VG Amsterdam. You can reach us at info@sir.taxi.
2. The conditions that apply to our transport services
When you are looking for the terms and conditions for our services: we apply the general terms and conditions for care and taxi transportation. You can find the latest version here.
Those sector conditions govern the transport agreement for your ride. The terms on this page apply in addition to them, and cover how you book and pay through this website.
3. Bookings and confirmation
You book by choosing a tour, a car and a date and entering your details. Your booking is a request until a SIR driver contacts you to confirm the details and arrange your pickup. If a date, route or car is not available, we will let you know and, where we can, propose an alternative.
4. Prices and what is included
All prices are shown in euros (EUR) and are per car, not per person. The price covers your private car, a professional driver, fuel, tolls and parking, and hotel pickup and return as described for each tour. Entry tickets, admission and personal expenses are not included and are paid separately at the venue.
All prices and rates for consumers stated on this website include VAT, unless expressly stated otherwise.
5. Tours and By-the-Hour bookings
5.1 The duration stated for a fixed tour or By-the-Hour booking is the period for which the chauffeur and vehicle are reserved.
5.2 If a passenger voluntarily chooses to end a fixed tour or By-the-Hour booking before the originally reserved duration has ended, no partial refund or credit is provided for the unused time. This also applies if the passenger chooses to return to the hotel, pickup address or another final destination earlier than planned. This provision does not apply where the service has to end early due to circumstances attributable to SIR Taxi or where mandatory consumer law provides otherwise.
5.3 By-the-Hour bookings are available for a minimum duration of 2 hours and a maximum duration of 24 hours.
5.4 Each originally booked hour of a By-the-Hour booking includes 40 kilometres. The included distance is calculated on the basis of the duration selected when the booking is made.
5.5 If the included distance of a By-the-Hour booking is exceeded, additional kilometres are charged according to the booked vehicle category: €1.00 per kilometre for Standard Taxi, €1.25 per kilometre for Standard Van, €1.25 per kilometre for Business Taxi and €1.50 per kilometre for Business Van.
5.6 A fixed tour or By-the-Hour booking starts at the scheduled pickup time and runs for the booked duration. If SIR Taxi is responsible for a later start, the service duration will be calculated from the actual pickup time.
5.7 If the booked duration is exceeded, additional time is charged in 30-minute increments at the applicable hourly rate for the booked vehicle category. Each commenced 30-minute period is charged in full.
5.8 By-the-Hour bookings are designed to start and end in the same city. If the passenger requests to end the journey outside the original pickup city, the reasonable return distance required for the chauffeur to return to the original pickup city is included when calculating the total distance for the booking. The chauffeur's return travel time is not charged separately.
5.9 Extensions are subject to chauffeur availability. The passenger should ask the chauffeur as early as possible if additional time is required.
5.10 Additional charges for time or distance are calculated at the end of the service and are payable directly to the chauffeur.
5.11 If the included distance of a By-the-Hour booking is not fully used, no refund or credit is provided for unused kilometres.
5.12 During longer bookings, the chauffeur may make a reasonable stop for refuelling or charging where necessary.
6. Waiting time for single transfers
6.1 Applicability
This arrangement applies only to single transfers, including city rides, hotel transfers and transfers from airports and train stations.
For fixed tours and By-the-Hour bookings, the provisions of chapter 5 continue to apply. For these bookings, additional time is charged in 30-minute increments.
6.2 Included waiting time
The following free waiting time is included with single transfers:
- Regular pickup addresses: 15 minutes from the agreed pickup time. This applies to homes, hotels and business addresses, among others, including when the destination is an airport or train station.
- Airport arrivals: 60 minutes from the actual landing of the flight.
- Train arrivals: 15 minutes from the actual arrival of the train at the agreed station.
6.3 Flight and train monitoring
For transfers from an airport or train station, SIR Taxi monitors the flight or train on the basis of current arrival information. When booking, the passenger must provide the correct flight or train number and the travel date.
For arrivals at Schiphol, Schiphol’s official flight information is used, including the Schiphol app. For other airports, the official arrival information of the relevant airport or airline is used. For train arrivals, the current travel information of NS or the relevant rail operator is used.
If a flight or train arrives earlier or later than scheduled, SIR Taxi adjusts the pickup schedule on the basis of the current arrival information. The included waiting time starts at the actual landing or train arrival, not at the originally scheduled arrival time.
An early or delayed arrival does not reduce the included waiting time. If the chauffeur is not yet present because of an early arrival, the resulting waiting time is not charged to the passenger.
The passenger does not need to report changes to the arrival time separately, as long as the flight or train number and travel date provided are correct.
6.4 Start of the waiting time for arrivals
For airport arrivals, the recorded actual landing time, also known as touchdown, is the starting point of the included waiting time.
The included 60 minutes do not start when passengers disembark, collect their luggage or reach the arrivals hall. The time needed to disembark, pass passport control and collect luggage falls within this period.
For train arrivals, the actual arrival time at the agreed pickup station, as stated in the current travel information, is the starting point.
All times stated are local times at the pickup location.
6.5 Charges after the free waiting time
After the included waiting time has ended, €7.50 is charged for each commenced 10-minute block. Each commenced block is charged in full, even if only part of it is used. Waiting time is not charged per minute.
Additional waiting time is charged only for as long as the chauffeur has to wait for the passenger. Waiting time caused by the chauffeur arriving late is not charged to the passenger.
6.6 Example: pickup at a train station
The train actually arrives at Amsterdam Centraal at 10:00.
- 10:00–10:15: free waiting time.
- 10:15–10:25: first additional block, €7.50.
- 10:25–10:35: second additional block, €15.00 in total.
- 10:35–10:45: third additional block, €22.50 in total.
If the passenger is ready to leave at 10:16, the waiting charge is €7.50.
If the passenger is ready to leave at 10:28, the waiting charge is €15.00.
6.7 Example: pickup at an airport
A flight is scheduled to land at 13:00 but, due to a delay, actually lands at 14:00. The included waiting time starts at 14:00.
- 14:00–15:00: free waiting time.
- 15:00–15:10: first additional block, €7.50.
- 15:10–15:20: second additional block, €15.00 in total.
- 15:20–15:30: third additional block, €22.50 in total.
If the passenger is ready to leave at 15:06, the waiting charge is €7.50.
If the passenger is ready to leave at 15:14, the waiting charge is €15.00.
The one-hour delay does not reduce the included free waiting time.
6.8 Staying reachable
After arrival, the passenger must remain reachable by phone and inform SIR Taxi as soon as possible if extra time is needed, for example because of delays at baggage reclaim or passport control.
Getting in touch does not change the start or the length of the included waiting time.
6.9 Passenger no-show
If the included free waiting time has expired, the passenger has not appeared at the agreed pickup location and the passenger cannot be reached despite reasonable attempts to make contact, the booking is treated as a no-show.
If there is contact with the passenger and it becomes clear that the passenger cannot be present within the included waiting time, additional waiting time is charged from the end of the free waiting time at the rate and on the conditions of article 6.5.
If the passenger does not agree to the additional waiting charges, the booking is treated as a no-show.
7. Payment
Tours booked through this website are paid online when you book. Other bookings are paid as agreed with us. All amounts are charged in euros (EUR).
8. Cancellation and changes
For paid bookings, you can cancel free of charge when you cancel more than 24 hours before your pickup time. Within 24 hours of pickup, a paid booking is non-refundable. To change or cancel a booking, contact us as early as you can and we will do our best to help.
9. Your responsibilities
Please be ready at the agreed time and place and give us accurate pickup and contact details. The number of passengers must not exceed the capacity of the car you choose, and any luggage or special requirements should be shared with us in advance.
10. Liability
We carry out our service with care. To the extent permitted by law and by the general transport conditions referred to above, we are not liable for delays or losses caused by circumstances outside our control, such as traffic, weather or the acts of third parties. Nothing in these terms affects the rights you have as a consumer under Dutch law.
11. This website
The content of this website is provided in good faith for general information. We may update our tours, prices and these terms at any time; the version shown on this page is the current one.
12. Your personal data
We handle your personal data in line with our Privacy Policy.
13. Governing law
These terms are governed by Dutch law. Any dispute will be submitted to the competent court in the Netherlands.
14. Contact
Questions about these terms? Email us at info@sir.taxi.